Employee Offboarding

When offboarding an employee we have an SLA of 15 minutes from when the end time is.

Sign onto your preferred Jump Box
Open Active Directory Users and Computers
Find the User in the THD folder
Right Click the User > Disable Account
Open the User
Under Telephones > Notes add an archive date 3 months from today.
On the ticket there will be a person to forward all calls and emails to.
Open Office365 admin
Search and pull up the User.
Mail > Manage email forwarding
Check forward all emails sent to this mailbox.
Fill in where the emails are going.
hit save
Sign into Zoom at https://zoom.com/signin
Go To Phone System Management > Users & Rooms
Search the user. You may need to search by their email address.
Note the number down, then unassign it.
Search the user that is supposed to be receiving calls.
Assign the number to that user. We do this since zooms backend forwarding is abysmal.
Open Talon Pro at https://workflow.thdmail.net:8088/
Sign into your account.
On the left scroll down to Master Settings.
Click on Users.
Search for the user you are offboarding.
Click on the User
Uncheck everything, then check past employee.
Make sure all permissions, active, and allow back dating are not checked except for Past Employee
Save

All done, HR will coordinate equipment return.