Freshservice Ticket Creation (external user)

1. 1. Go to https://alacritysolutions.freshservice.com 

2. 2. Click “Sign Up” 

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4. 3. Enter your First Name, Last Name, and personal email address. Complete the required CAPTCHA, then click “Register” 

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5. 4. An activation email will be sent to your email address. Click the link in the email to complete the account activation process. 

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5. 5. Confirm your First and Last name. Enter a password for your account. Click “Activate your account”  

At this point, you will automatically be signed into Freshservice. You can now submit a ticket buy going to https://alacritysolutions.freshservice.com and clicking "Submit a Service Desk ticket".